Customer Service
What does a Customer Service Representative do?
Customer service representatives are responsible for responding to customer inquiries and making sure that any problems they are experiencing are resolved. Although most customer service representatives do their work by telephone in call centers, some interact with customers by e-mail, fax, post, or face-to-face.
How do you prepare?
Most customer service representative jobs require a high school diploma. However, because employers are demanding a more skilled workforce, some customer service jobs now require associate or bachelor's degrees.
What’s the pay like?
As a Customer Service Representative in Iowa you can expect to earn approximately $30,618 a year, according to Iowa Workforce Development.
For more information
about careers in this field, click here
www.bls.gov/k12/help.htm.
What does a Customer Service Representative do?
Customer service representatives are responsible for responding to customer inquiries and making sure that any problems they are experiencing are resolved. Although most customer service representatives do their work by telephone in call centers, some interact with customers by e-mail, fax, post, or face-to-face.
How do you prepare?
Most customer service representative jobs require a high school diploma. However, because employers are demanding a more skilled workforce, some customer service jobs now require associate or bachelor's degrees.
What’s the pay like?
As a Customer Service Representative in Iowa you can expect to earn approximately $30,618 a year, according to Iowa Workforce Development.
For more information
about careers in this field, click here
www.bls.gov/k12/help.htm.
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Brought to you by Prosperity Eastern Iowa and the Dubuque Area Labor Management Council.